These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements. The NVQ Certificate/Diploma in Customer Service is for anyone who works in a customer-facing role.
Who is this suitable for?
This qualification is designed for new and aspiring customer service representatives– get an in-depth introduction to the role and its responsibilities.
This qualification could help you get a job in areas such as:
- Customer Service
- Sales
- Contact Centres
- Senior Team Member
Course Contents
- Communicate using customer service language
- Follow the rules to deliver customer service
- Maintain a positive and customer-friendly attitude
- Deal with customers face to face
- Do your job in a customer friendly way
- Organise the delivery of reliable customer service.
- Handing Customer Complaints
- Resolving Customer Problems/Issues
Assessment
To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.
The qualification can be delivered in either the classroom, workplace or remotely.
NVQs are assessed at work or in a simulated workplace.
For each unit your assessor watches and asks questions as you perform a task or looks at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.
You will provide a portfolio of evidence and/or logbooks to show your competency.
Awarding Body
