Customer Service

Level 2
Up to 5 Months

These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements. The NVQ Certificate/Diploma in Customer Service is for anyone who works in a customer-facing role.

Who is this suitable for?

This qualification is designed for new and aspiring customer service representatives– get an in-depth introduction to the role and its responsibilities.

This qualification could help you get a job in areas such as:

  • Customer Service
  • Sales
  • Contact Centres
  • Senior Team Member

Course Contents

  • Communicate using customer service language
  • Follow the rules to deliver customer service
  • Maintain a positive and customer-friendly attitude
  • Deal with customers face to face
  • Do your job in a customer friendly way
  • Organise the delivery of reliable customer service.
  • Handing Customer Complaints
  • Resolving Customer Problems/Issues


To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.

The qualification can be delivered in either the classroom, workplace or remotely.

NVQs are assessed at work or in a simulated workplace.

For each unit your assessor watches and asks questions as you perform a task or looks at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.

You will provide a portfolio of evidence and/or logbooks to show your competency.

Awarding Body


For more information download the course information sheet or request a call back and we will get back to you.

Request Call Back

year established2005year established
number of clients312number of clients
apprentices on programmes303apprentices on programmes
NVQ learners on programmes339NVQ learners on programmes

Any Questions?

For all enquiries, please do not hesitate to get in touch and we’ll be happy to help:

European Social Fund Matrix Education & Skills Funding Agency Serco