Active

Customer Service Practitioner

Office based roles
Level 2
14 Months

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.  You may be the first point of contact and work in any sector or organisation type. 

Who is this suitable for?

This course is suitable for both new apprentices working within a customer service role or for existing employees to upskill, gain recognition and support a multi-skilled workforce.  No prior experience is necessary. 

Course Contents

  • Apprenticeship Showcase
  • Professional Discussion
  • Practical Observation
  • Apprentices will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.

What will apprentices learn?

This programme will cover the following subject areas:

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working

Geason Training’s flexible delivery and dedicated support

Once the learners are enrolled on the programme, they will be assigned a Skills Trainer together with support from a Student Engagement Coach and English and Maths tutor where required. Our apprenticeships are delivered using various proven learning methods:*

  • Coaching and mentoring
  • Shadowing appropriate managers
  • Online learning e.g. webinars/blended learning via Smart Assessor
  • Teaching of theory – lectures/powerpoint presentations
  • Workplace observations and practical tuition
  • Skills Development Workshops (Monthly or Block Release to suit your requirements)
  • Technical Briefings e.g. new equipment or technologies
  • Project work, simulated exercises and roleplay
  • Career planning
  • Master Classes

Request Call Back

year established2005year established
number of clients602number of clients
apprentices on programmes1116apprentices on programmes
NVQ learners on programmes537NVQ learners on programmes
end-point-assessments completed355end-point-assessments completed

Any Questions?

For all enquiries, please do not hesitate to get in touch and we’ll be happy to help:

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