Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
This course is suitable for both new apprentices working within a customer service role or for existing employees to upskill, gain recognition and support a multi-skilled workforce. No prior experience is necessary.
This programme will cover the following subject areas:
Once the learners are enrolled on the programme, they will be assigned a Skills Trainer together with support from a Student Engagement Coach and English and Maths tutor where required. Our apprenticeships are delivered using various proven learning methods:*
For all enquiries, please do not hesitate to get in touch and we’ll be happy to help: