Active

Customer Service Practitioner

Other
Level 2
15 Months

Who is this suitable for?

Our Customer Service programme is designed to develop participants throughout their careers in the Customer Service industry.

What will apprentices learn?

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working

Geason Training’s flexible delivery and dedicated support

Once the learners are enrolled on the programme, they will be assigned a Skills Trainer together with support from a Student Engagement Coach and English and Maths tutor where required. Our apprenticeships are delivered using various proven learning methods:

  • Coaching and mentoring
  • Shadowing appropriate managers
  • Online learning e.g. webinars/blended learning via Smart Assessor
  • Teaching of theory – lectures/power point presentations
  • Workplace observations and practical tuition
  • Skills Development Workshops (Monthly or Block Release to suit your requirements)
  • Technical Briefings e.g. new equipment or technologies
  • Project work, simulated exercises and roleplay
  • Career planning
  • Master Classes

Request Call Back

year established2005year established
number of clients791number of clients
apprentices on programmes685apprentices on programmes
NVQ learners on programmes929NVQ learners on programmes

Any Questions?

For all enquiries, please do not hesitate to get in touch and we’ll be happy to help:

European Social Fund Matrix Education & Skills Funding Agency Serco