Who is this suitable for?

Our Customer Service programme is designed to develop participants throughout their careers in the Customer Service industry.

What will apprentices learn?

• Organise and Deliver Customer Service
• Understand the Customer Service Environment
• Resolve Customers’ Problems
• Principles of Business
• Understand Customers and Customer Retention
• Manage Personal and Professional Development

Geason Training’s flexible delivery and dedicated support

Once the learners are enrolled on the programme, they will be assigned a Skills Trainer together with support from a Student Engagement Coach and English and Maths tutor where required. Our apprenticeships are delivered using various proven learning methods:

• Coaching and mentoring
• Shadowing appropriate managers
• Online learning e.g. webinars/blended learning via Smart Assessor
• Teaching of theory – lectures/powerpoint presentations
• Workplace observations and practical tuition
• Skills Development Workshops (Monthly or Block Release to suit your requirements)
• Technical Briefings e.g. new equipment or technologies
• Project work, simulated exercises and roleplay
• Career planning
• Master Classes