Customer Service Specialist
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point
This course is designed for both new apprentices working within a customer service role or for existing employees to upskill, gain recognition and support a multi-skilled workforce. No prior experience is necessary.
This programme will cover the following subject areas:
Completing this qualification will support progression to Level 3/4 qualifications including:
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
For all enquiries, please do not hesitate to get in touch and we’ll be happy to help: