ITQ for IT Users

Level 2
Up to 5 Months

The qualification provides from a basic level skills and knowledge that could lead to further education in IT or related areas, as well as underpinning other educational sectors to higher levels of competency for those required to work independently or supervise others. For those moving into their first job role the ITQ can provide the confidence to work effectively with ICT and deal with tasks that are straightforward or routine.

Who is this suitable for?

A Level 2 user can make use of predefined or commonly used IT tools for activities that are at times non-routine or unfamiliar, they will be able to devise solutions to use IT tools to improve productivity. Any aspect that is unfamiliar will require support and advice from other people. This qualification could help you get a job in areas such as:

  • Assistant application specialist
  • Business administrator
  • Social media/digital marketing assistant
  • Web development assistant
  • Software help desk assistant

Course Contents

  • Improving Productivity Using IT
  • IT Communication Fundamentals
  • Various software applications choosing from presentations, spreadsheets and word processing


With guidance a learner will be able to operate information and communication software or hardware with knowledge and understanding at the relevant level in a variety of topics they undertake.

Awarding Body


For more information download the course information sheet or request a call back and we will get back to you.

Request Call Back

year established2005year established
number of clients312number of clients
apprentices on programmes303apprentices on programmes
NVQ learners on programmes339NVQ learners on programmes

Any Questions?

For all enquiries, please do not hesitate to get in touch and we’ll be happy to help:

European Social Fund Matrix Education & Skills Funding Agency Serco