Operations / Departmental Manager

Office based roles
Level 5
15 Months

An Operations and Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations’ strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Who is this suitable for?

This course is designed for Operations managers, Regional managers, Divisional managers, Department managers and Specialist managers. wishing to upskill and gain recognition for their skills and knowledge.

What will apprentices learn?

This programme will cover the following subject areas:

  • Leading & Managing People
  • Self-Awareness
  • Self-Management
  • Decision Making
  • Communication
  • Operational Strategy
  • Project Management
  • Finance
  • Communication
  • Building Relationships

End Point Assessment

  • Professional discussion, underpinned by a portfolio of evidence
  • Project proposal, presentation & questioning
  • You will be required to have or achieve English and maths to level 2 tests prior to completion of your Apprenticeship.


Completing this qualification will support progression to Level 5-7 qualifications including:

  • Level 5 HR Consultant Partner Standard
  • Level 6 Chartered Manager (degree)
  • Level 7 Senior Manager (degree)

Professional Recognition

Completion of this apprenticeship will lead to eligibility to join the Institute of Leadership & Management as an Individual member at Professional level.

For more information download the course information sheet or request a call back and we will get back to you.

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year established2005year established
number of clients314number of clients
apprentices on programmes274apprentices on programmes
NVQ learners on programmes369NVQ learners on programmes

Any Questions?

For all enquiries, please do not hesitate to get in touch and we’ll be happy to help:

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